Contact Us
We're a Japan-based team and we're happy to help with anything — orders, shipping, customs questions, product details, or finding something specific from Japan.
Email: support@amanogawa.cloud
Response time: within 1 business day, Monday–Friday
Our hours: 9:00–18:00 Japan Standard Time (JST / UTC+9)
Because we're in Japan, there may be a time-zone difference between us — but every message gets a reply. For the fastest help, please include your order number and, if it's about a damaged or incorrect item, a photo.
What we can help with
- Order status and tracking
- Customs, duties, and taxes for your country
- Returns, refunds, and exchanges
- Product questions and authenticity
- Sourcing requests — looking for something from Japan you can't find here? Ask us.
Business / wholesale enquiries
For wholesale, press, or partnership enquiries, email hello@amanogawa.cloud.
We read every message and we genuinely want to get this right for you. Thank you for shopping with us — all the way from Japan.