Contact Us
We are a Japan-based team and we are happy to help with orders, shipping, customs questions, product details, or finding something specific from Japan.
Email: info@nihonbashi.cloud
Phone: +81 70-9058-2464 (Japan Standard Time, business days)
Response time: within 1 to 2 business days
Our hours: 9:00 to 18:00 Japan Standard Time (UTC+9), Monday to Friday
For the fastest help, please include your order number and, if it is about a damaged or incorrect item, a photo.
What we can help with
- Order status and tracking
- Customs, duties, and taxes for your country
- Returns, refunds, and exchanges
- Product questions and authenticity
- Sourcing requests for items from Japan
- Business and wholesale enquiries
Business details
Nihonbashi LLC (日本橋合同会社)
1-4 Katase-Mejiroyama, Fujisawa, Kanagawa 251-0034, Japan