Frequently Asked Questions

1. Who runs Amanogawa?

Amanogawa is operated by Nihonbashi LLC (日本橋合同会社), 1-4 Katase-Mejiroyama, Fujisawa, Kanagawa 251-0034, Japan. Phone: +81 70-9058-2464. Email: info@nihonbashi.cloud.

2. Where do you ship from?

Most items ship directly from Japan. Some items are shipped from our U.S. fulfillment partner, which is faster for U.S. customers. Every item is sourced in Japan.

3. Which countries do you ship to?

We ship to 46 countries: the United States, Canada, the United Kingdom, Australia, New Zealand and these European countries: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. Available destinations are shown at checkout. We do not ship within Japan.

4. How much is shipping?

Tracked shipping is included in the price you see. There is no separate shipping charge at checkout.

5. How long will delivery take?

Orders are dispatched within 1 to 3 business days of availability, and most arrive within 4 to 12 business days of your order depending on destination. Customs and peak seasons can add a few days.

6. Will I have to pay customs or import duties?

United States: duties and taxes are calculated and collected at checkout, and we pay them to the carrier for you. Nothing is charged on delivery.
Other countries: duties and taxes are collected at checkout where shown; otherwise local import charges may be collected by the carrier on delivery. See our Customs & Import Duties page.

7. What currency will I be charged in?

Prices are shown in US dollars by default. You can choose another country and currency from the country selector at the bottom of the page; the amount you pay is shown at checkout.

8. Can I track my order?

Yes. Every order is tracked. We email you a tracking number as soon as your parcel ships.

9. Are your products authentic?

Yes. We source everything in Japan from Japanese retailers and makers. Some items are procured after you order; if an item becomes unavailable, we notify you and refund it in full.

10. What kind of food do you sell?

We only sell shelf-stable packaged food and snacks, and we do not ship chilled or frozen items. Product labels may be in Japanese.

11. Can I return something?

Yes, within 30 days of receiving your item. Damaged, faulty, or incorrect items are refunded or replaced at no cost to you. Change-of-mind returns are accepted for unused items (you cover the return postage). Opened food, drinks and personal care products cannot be returned for change of mind. See Returns & Refunds.

12. My item arrived damaged. What do I do?

Keep the packaging, take photos, and email us at info@nihonbashi.cloud. We will arrange a replacement or a full refund. No return postage is needed for damaged goods.

13. Can I change or cancel my order?

We can cancel or amend an order before it ships. Please contact us as soon as possible.

14. How do I contact you?

Email info@nihonbashi.cloud or call +81 70-9058-2464 (Japan Standard Time, business days). We reply within 1 to 2 business days.