Shipping policy

We ship from Japan to 46 countries: the United States, Canada, the United Kingdom, Australia, New Zealand and these European countries: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City. We do not ship to other countries, including Japan. Some items are shipped from our U.S. fulfillment partner. Every order is carefully packed to protect your items in transit.

Processing time

Orders are dispatched within 1 to 3 business days of availability. Some items are procured in Japan after your order is placed; if an item becomes unavailable, we will notify you and refund it in full. You will receive a tracking number by email once your order ships.

Shipping methods and delivery times

Standard (Free): Tracked international shipping. Most orders arrive within 4 to 12 business days of your order, depending on destination and customs clearance. Free on every order.

Tracking

Every shipment includes tracking. Please allow 24 to 48 hours for tracking to update after dispatch.

Customs, duties and taxes

United States: Import duties and taxes are calculated and collected at checkout, and we pay them to the carrier on your behalf (Delivered Duty Paid). You will not be asked to pay anything on delivery.

Other countries: Where duties and taxes are shown at checkout, they are collected there. Otherwise, your order may be subject to import duties, taxes or handling fees charged by the destination country on delivery, which are the responsibility of the recipient. Please check your country's import rules before ordering.

Address accuracy

Please make sure your shipping address is correct and complete. We cannot be responsible for orders sent to an incorrectly provided address.

Lost or delayed shipments

International transit times can vary, especially during peak seasons or customs inspections. If your order has not arrived within the estimated window, contact us at info@nihonbashi.cloud and we will help locate it.