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3-Minute Guide to Turning Persistent Complaints into Smiles: Mastering Customer Harassment Negotiation – First Impressions are Key

3-Minute Guide to Turning Persistent Complaints into Smiles: Mastering Customer Harassment Negotiation – First Impressions are Key

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$68.99 USD
$68.99 USD
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3-Minute Guide to Turning Persistent Complaints into Smiles: Mastering Customer Harassment Negotiation – First Impressions are Key

This compelling Japanese business guide, '3-Minute Guide to Turning Persistent Complaints into Smiles: Mastering Customer Harassment Negotiation – First Impressions are Key,' provides essential strategies for front-line customer service professionals. It offers practical negotiation techniques to effectively handle difficult customers, persistent complaints, and even customer harassment situations, aiming to resolve them positively within just three minutes. The book emphasizes the critical role of a customer service agent's initial response in transforming negative encounters into successful, smile-inducing outcomes. Note: The text is entirely in Japanese. Brand New Japanese Edition.

ISBN 9784910512167 · ISBN-10 4910512160

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