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Customer Harassment Countermeasures: 230 Practical Forms & Videos

Customer Harassment Countermeasures: 230 Practical Forms & Videos

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$198.99 USD
$198.99 USD
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Customer Harassment Countermeasures: 230 Practical Forms & Videos

This comprehensive guide from Nihon Horei provides practical strategies and essential templates to effectively deal with customer harassment (カスハラ, kasuhara) in the workplace. Featuring over 230 downloadable forms and supplementary video content, the book offers actionable solutions for managing difficult customer interactions and protecting staff. It is an invaluable resource for businesses and HR professionals seeking to implement robust anti-harassment policies and procedures. Note: The text is entirely in Japanese. Brand New Japanese Edition.

ISBN 9784539773369 · ISBN-10 4539773364

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