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Ginza's Omotenashi Secret: 17 Rules for Diverse Teams & Superior Service

Ginza's Omotenashi Secret: 17 Rules for Diverse Teams & Superior Service

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$65.99 USD
$65.99 USD
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Ginza's Omotenashi Secret: 17 Rules for Diverse Teams & Superior Service

This insightful business book delves into the unique strategies employed by Ginza's renowned department stores to achieve exceptional *omotenashi* (Japanese hospitality) with a diverse, predominantly Asian staff. It uncovers 17 practical rules for transforming teams with differing values into a highly effective workforce. Readers will discover how to harness cultural diversity to deliver unparalleled customer service and operational excellence. Note: The text is entirely in Japanese. Brand New Japanese Edition.

ISBN 9784794605221 · ISBN-10 4794605226

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