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Protecting Employees from Excessive Complaints: Customer Harassment Countermeasures

Protecting Employees from Excessive Complaints: Customer Harassment Countermeasures

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$73.99 USD
$73.99 USD
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Protecting Employees from Excessive Complaints: Customer Harassment Countermeasures

This comprehensive guide, published by Nihon Jitsugyo Publishing, provides essential strategies for businesses and managers to protect their employees from the growing issue of excessive customer complaints and customer harassment (カスハラ). It delves into the fundamental principles and practical applications of countermeasures, offering actionable advice for creating a safer and more supportive work environment. The book addresses various scenarios, equipping readers with the knowledge to handle challenging customer interactions effectively and prevent employee burnout. Note: The text is entirely in Japanese. Brand New Japanese Edition.

ISBN 9784534062253 · ISBN-10 4534062257

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