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Veterinary Clinic Complaint Handling: Mindset & Skills

Veterinary Clinic Complaint Handling: Mindset & Skills

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$119.99 USD
$119.99 USD
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Veterinary Clinic Complaint Handling: Mindset & Skills

This essential guide from InterZoo provides veterinary professionals with practical strategies for managing difficult customer complaints. It delves into both the psychological mindset and the actionable communication skills required to effectively resolve issues with pet owners, ensuring smoother operations and maintaining client trust. Covering techniques for de-escalation and professional response, this book is a vital resource for any animal hospital staff member. Note: The text is entirely in Japanese. Brand New Japanese Edition.

ISBN 9784899958420 · ISBN-10 4899958420

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